India has world-class hospitals. But most people never end up there - they need a doctor, a blood test, an eye check. Prime Care was built for that world.
India spends over ₹3 lakh crore annually on out-of-pocket healthcare - mostly doctor visits, medicines, and diagnostics. Traditional health insurance ignores all of this. It kicks in only when you're hospitalised.
Prime Care was created to fill that gap. A transparent, honest OPD plan that covers the healthcare you actually use - not just the emergencies you hope never happen.
We sell directly, so there are no agent commissions. We partner with IRDAI-licensed insurers, so your benefits are real. And we activate in 2 minutes, because that's how it should work.
Our benefits technology partner. Alyve's QR-based cashless system connects you to thousands of clinics, labs, and pharmacies across India.
The company behind Prime Care. We handle plan distribution, customer experience, billing, and support. Registered in Bengaluru, India.
From ₹3,999/year. Zero waiting period. 15-day refund guarantee.
Last updated: June 2026
Prime Care is an OPD (outpatient) health benefit programme operated by Zap Private Limited("Zap", "we", "us"). The programme is powered by Alyve Health Pvt. Ltd. By purchasing a Prime Care plan you agree to these Terms & Conditions.
Prime Care plans are available to Indian residents aged 18 years and above. By subscribing you confirm that all information provided - including name, mobile number, email address, and identity details - is accurate and belongs to you or the family member being covered.
One Annual Health Check-up is included in all plans. ₹1,500 is deducted from the diagnostics sub-wallet per AHC utilised. The AHC must be booked through the Alyve Health app or concierge desk.
You may cancel your plan within 15 days of purchase for a full refund, provided no benefits have been utilised. After the free-look period, annual plans may be cancelled with a pro-rata refund for unused months, minus any benefits already consumed. Refunds are processed within 7-10 working days to the original payment method.
Plan activation may take up to 2 working days from the date of confirmed payment. During this period benefits are not yet active. Zap Private Limited is not liable for any healthcare expenses incurred prior to activation confirmation.
Benefits are redeemable only at Alyve Health's empanelled network partners. Zap Private Limited does not guarantee the availability, quality, or continuity of any specific partner's services. The network may change from time to time; current partner lists are available on the Alyve Health platform.
Zap Private Limited's aggregate liability to any subscriber shall not exceed the annual premium paid for the relevant plan year. We are not liable for indirect, consequential, or incidental damages arising from your use of Prime Care benefits.
Zap Private Limited reserves the right to modify these Terms & Conditions, plan pricing, or benefit structures with 30 days' notice. Continued use of your plan after such notice constitutes acceptance of the revised terms.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
For any queries, write to help@getprime.care or call 98862 73398.
Last updated: June 2026
This Privacy Policy applies to Zap Private Limited("Zap", "we", "us", "our"), the operator of Prime Care. We are committed to protecting your personal information and handling it responsibly in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable IRDAI guidelines.
We process your data on the following bases: (a) contract - to perform our obligations under your Prime Care plan; (b) legal obligation - to comply with IRDAI, DPDPA, and tax regulations; (c) consent - for marketing communications, which you may withdraw at any time.
We do not sell your personal data. We share data only with:
All third-party partners are bound by confidentiality obligations and are prohibited from using your data for their own marketing purposes.
We retain your personal data for the duration of your plan and for 7 yearsthereafter, as required by Indian financial and insurance regulations. Health data is retained for 3 years after plan expiry unless a longer period is mandated by law.
Under the Digital Personal Data Protection Act, 2023, you have the right to:
To exercise any of these rights, email help@getprime.carewith subject line "Data Rights Request".
We implement industry-standard security measures including TLS 1.2+ encryption for data in transit, AES-256 encryption for sensitive data at rest, access controls limited to authorised personnel, and regular security audits. In the event of a data breach that is likely to affect your rights, we will notify you within 72 hours as required by law.
Our website uses essential cookies for functionality and analytical cookies (Google Analytics) to understand usage patterns. You may disable non-essential cookies via your browser settings. Disabling cookies will not affect your ability to purchase or use a Prime Care plan.
Prime Care plans may cover children as dependants under a Family plan, but the plan holder must be an adult (18+). We do not knowingly collect personal data directly from individuals under 18 years of age.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before they take effect.
If you have any concerns about how we handle your personal data, please contact our Grievance Officer at help@getprime.carewith the subject line "Privacy Grievance". We will respond within 30 days.
Zap Private Limited
Email: help@getprime.care
Phone: 98862 73398
Bengaluru, Karnataka, India