Delete your Prime Care account

In the Prime Care app

1. Open the app and go to the Plan and family tab.
2. Tap Delete account.
3. We send a 6-digit OTP to your number on WhatsApp.
4. Enter the OTP and tap Delete my account.

On the website

1. Log in at getprime.care/members with your mobile number.
2. Go to Plan and family, then Delete account.
3. Enter the OTP we send you on WhatsApp and tap Delete my account.

Ask our team

Message us on WhatsApp at +91 80 6252 1358, call +91 98862 73398 or email help@getprime.care. Tell us the mobile number on your plan. We will verify it's you, delete the account within [7] days, and confirm by email or WhatsApp.

Use this option if you can't receive our WhatsApp OTP or no longer have access to your number.

We are available 10 am to 7 pm, Monday to Saturday.

What happens when you delete

Deleting your account ends your plan straight away, for you and everyone on it. You lose access to consults, tests and the [benefits partner name] app, and it can't be undone.

• Your account and login end, and you are logged out on every device.
• Your family members lose access to the plan too. We let them know by [WhatsApp / SMS].
• Any pending transactions or claims [are completed before your account is deleted / are cancelled].
• You can buy a new plan later with the same mobile number. You join as a new member.

Zap Private Limited · help@getprime.care